Shipping policy
Shipping Policy
ORDER PRODUCTION
Our physical products are printed on demand. This means your order is sent to production after your purchase is completed.
Please allow time for your order to be printed and prepared for shipment in addition to the shipping time selected or provided at checkout.
SHIPPING TIMES
Available shipping methods, estimated delivery times, and shipping costs are shown at checkout when available.
Shipping and delivery dates are estimates and are not guaranteed. Delivery times may be affected by the destination, carrier delays, weather, holidays, production volume, or other circumstances outside our control.
ORDER TRACKING
When tracking information is available for your shipment, it will be provided using the contact information associated with your order.
Please allow time for tracking information to update after your order has shipped.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Because orders may enter production shortly after they are placed, we cannot guarantee that an address can be changed after an order has been submitted.
If you notice an error in your shipping information, please contact us as soon as possible at support@beforethewill.com.
LOST OR DELIVERY-PROBLEM ORDERS
If your package appears to be lost in transit or the tracking information indicates a delivery problem, please contact us at support@beforethewill.com with your order number so we can review the situation.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.
Please include your order number and clear photographs showing the issue. We will review the situation and determine the appropriate resolution.
Please see our Return and Refund Policy for additional information.
CONTACT US
For questions regarding your order or shipment, contact: